Terms & Conditions
Delivery & Returns
Lyric Hi-Fi has been supplying high quality Hi-Fi and AV products since 1980. Our expertise in selecting the best gear and our personal service has always set us apart from other hifi outlets. We aim to give you the same excellence with our online service as we would in person.
However, we’re not Amazon, our store isn’t open 24/7, we don’t work weekends and so we can’t guarantee next day delivery!
We will despatch your order as soon as we can, generally the next working day after receipt of order. Please do bear in mind that if you order on a Friday or the weekend, next working day will usually be the following Monday.
If an item on our website cannot be added to the cart it is either because we don’t sell it online or we are out of stock. Either way drop us an email to ask.
Shipping Charges
Northern Ireland, Eire and UK - FREE P&P, fully insured and tracked 48 hour courier service.
For anywhere else, please get in touch via email for a delivery quote.
All items are delivered directly to your door. We aim to dispatch in stock items within 1 – 3 working days of receipt of order. Occasionally we may run out of stock of an item however we would usually make it unavailable.
Delivery usually takes place between 8am – 6pm, we will email you with tracking and despatch information.
Once you have ordered and paid for your goods, you will receive confirmation of the receipt of your order, and acceptance of your online payment.
- If the size of a product is critical, please make sure it will fit before you make a purchase. If the dimensions are not shown in the product specification, please contact us and we will provide you with the full dimensions.
- All quoted prices include VAT – delivery is free unless stated otherwise.
- On the occasion where a price is listed incorrectly due to a typographical error or otherwise, we will inform you immediately as to the correct price of the goods. You will then have the option to proceed with or cancel the sale.
- The information in this website is given in good faith and every effort is made to ensure that all details, descriptions, images and prices of products appearing on the website are correct. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We do not accept liability for inaccuracies.
- When paying by debit/credit card via Stripe or PayPal, goods will be charged to you at the time of placing your order. Although we take your payment at the time of sale, your order will not be processed until the day of dispatch.
- If for any reason, it is not possible for us to fulfil your order either due to stock availability or any other reason, we will contact you as soon as possible to present you with the option to either wait for the goods to become available for fulfilment within an agreed time, or offer to cancel your order and process a full refund on the same day. Please note that depending on payment method or bank/building society, there may be a delay with funds appearing back in your account.
- If you are paying by Debit or Credit Card, Stripe or PayPal, goods can only be delivered to the address at which your card or delivery address is registered. Variations may apply, but please ask for details.
- For security reasons, we may on occasions contact you for identity clarification.
- Please note that our couriers will try to deliver as arranged but we will not be held responsible for any costs incurred because of none delivery or factors caused by others. This service is based upon best endeavour and is not guaranteed.
- Security: To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Warranty
Standard guarantee/warranty period vary by each manufacturer and are of a minimum duration of 1 year. Some manufacturers offer to extend warranty by registering your purchase, usually online – please contact us for further details.
Warranties are non-transferable.
30 Day Returns Policy
If you are having difficulties with your item/purchase within the warranty period, please contact us in the first instance as many issues can be rectified over the phone without the need to return.
Call Us: +44 (0)2890 381296
From ROI: 04890 381296
Monday - Friday 10am – 5pm (excluding bank holidays).
Alternatively, and outside of these hours, please email michael@lyrichifi.com.
Whilst we hope you are 100% satisfied with your purchase, we do appreciate that there may be a time when you need to exchange or return something you have bought. Should you wish to return anything bought from us online, we will be happy to refund or exchange a product within 30 days of delivery. To return goods, please inform us in writing, by emailing michael@lyrichifi.com within thirty days stating that you wish to return a product. Please include your name, address, and original order number in all correspondence.
In line with the UK Distance Selling Regulations, it is the customer's responsibility to return the product to us (along with any associated costs) and to ensure that the product arrives safely, in “as new” condition and complete with all supplied accessories. We recommend using an insured and traceable courier/postal service.
Please return the product to us with the original packing and all accessories. Any ‘Promotional Items’ supplied with the goods must also be returned. If such items are not returned the full value of the promotional items will be deducted from any refund that may be issued.
For your protection, please ensure all goods are adequately packed and insured when shipping back to us. We reserve the right to offset any cost incurred in damage to the unit or replacing missing remote controls or accessories. You will receive a full refund within 7 days except in the case of damaged or missing components. Any expedited shipping costs will not be funded.
For your peace of mind please make sure your consignment has full insurance for loss or damage when returning back to us. And request and retain a proof of posting certificate. Regrettably, we can only provide a refund for a lost return once we have been provided with a proof of postage certificate.
Address for Returns
Lyric Hi-Fi
429 Lisburn Road
Belfast
BT9 7EY
Exclusions to our Returns Policy & Warranty Claims
Our returns policy does not apply to bespoke, custom made or special-order products.
All warranties do not cover the following scenarios:
- Abuse, mishandling or accidental damage of the product
- The product has been used for purposes it was not designed to be used for
- Wear and tear beyond the design intentions of the product
- The product has been modified or has been inspected / repaired previously by an unapproved repairer
- The fault was caused by using accessories or additional parts that are not specifically designed / certified to work with your product by the manufacturer
- An inappropriate power supply or battery has been used
- Inadequate care and maintenance of the product
3 Month Warranty Policy – Pre-owned and Ex-demonstration
Lyric Hi-Fi is committed to selling quality products which we hope you will enjoy for many years. However, if you purchase a pre-owned or ex-demonstration product which fails within 3 months, we will repair where possible and refund in full if repair is not possible. Please contact michael@lyrichifi.com in the first instance and return the product to us with the original packing and any accessories.
Address for Returns
Lyric Hi-Fi
429 Lisburn Road
Belfast
BT9 7EY
We will advise whether repair is possible within 7 days of return.
Payment
We accept payment by Stripe (credit card) or PayPal. Payments are made in UK (£) pounds.
Your credit/debit card will be pre-authorised for payment at the time of ordering. As part of this authorization process, your bank will place a hold on your account for the purchase amount of the order. The hold will be removed after a number of days determined by your banking institution. You will not be charged for the goods until they have been shipped.
Should your order be rejected for any reason, a refund will be made to your card immediately.
Prices are subject to change without notice and we accept no responsibility for typographical errors.
Any Issues ?
Any complaints will be handled by our customer service in accordance with the relevant national legislation. Please contact through michael@lyrichifi.com.
I think that covers everything !!
